Returns & Exchanges
At Tom's Confectionery Warehouse, we strive to ensure your treats arrive in perfect condition; however, due to the perishable nature of food items, returns are generally limited to products that are damaged or incorrect upon arrival. Please review our process below to initiate a claim within 48 hours of receiving your order.
Document the Issue
Take clear photographs of the damaged product or the incorrect item received, including a shot of the shipping label and packaging.
Contact Support
Email our customer service team with your order number and the attached photos to request a replacement or store credit.
Await Verification
Our quality assurance team will review your claim within 2 business days to verify the defect and approve the return exception.
Resolution Delivery
Once approved, we will ship a replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing